HealPay Users:


What is HealPay?

Your HealPay account allows you to access your bills across a growing list of billers and non-profit organizations.

> Have a biller who isn’t part of the HealPay Network yet? Click here

How do I get started?

  • Use the link provided by your biller to navigate to the login page.
  • From there, just enter your email address and a unique password and click 'Login or Register'
  • On the registration form, agree to the Privacy Policy and Terms & Conditions and click 'Register'
  • You will be prompted to verify your email. Click the link in the dialog to be sent an verification email. Click the link in this email to complete the verification process.

How do I reset my password?

After signing into your account, click the circular icon in the navigation bar and select 'Account Settings' in the dropdown. On the Account Settings page, enter a new password in the 'Change Password' field and click 'Save Changes'.


What are the password guidelines?

  • Must have 8 characters or more
  • May not contain your email
  • May not include prohibited words
  • may not contain repetitions.

Who will have access to my account?

Only you. We will never ask you for your password.


How do I link my bill?

To link a bill, you must first log into your HealPay account. If it's your first time logging in, you will automatically start out on the "Link Account" page. Simply enter your account number and your name, and answer any verification questions. If you already have an account linked, you can click the "Link another Account" button on the Overview page pictured below.


link account

How do I get my transaction confirmation?

Once a transaction is complete you will be provided with a transaction confirmation page where you will have the ability to print your receipt for your records. Transaction confirmations will be sent to the email address you registered with.


How do I change my billing information?

After signing into your account, click the circular icon in the navigation bar and select 'Account Settings' in the dropdown. On the Account Settings page, enter new billing information in the 'Change Saved Billing Address' fields and click 'Save Changes'.


How can I see a history of my payments/donations?

Click on the the circle icon in the upper right hand corner of the page and select the 'Payment/Donation History' option. You may need to contact your biller to request this feature.


How to set up a recurring payment/donation plan?

When entering credit/debit card or eCheck information on the payment/donation method page, select the 'Recurring Payments' checkbox. You may need to contact your biller to request this feature.


How to cancel a recurring payment/donation plan?

Select the circle icon in the upper right hand corner of the page and select the 'Recurring Payments' or 'Recurring Donations' option. On the next page, click 'Disable' on the payment/donation schedule that you would like to cancel. You may need to contact your biller to request this feature.


How do I cancel my account?

After signing into your account, click the circular icon in the navigation bar and select 'Account Settings' in the dropdown. On the Account Settings page, scroll to the bottom, read the disclaimer, mark the confirmation checkbox and select 'Delete My HealPay Account'. Please note: Deleting your account will not cancel any payment plan arrangements you may have setup with a merchant.


Have a Question? Contact Us

See our contact information here.