IVR Case Study: How One Firm Doubled Payments While Reducing Time and Cost

by Latoya Irby | | Case Study

IVR case study

Today, we’re releasing a case study done with one of our clients, a creditors’ rights law firm. The client, who prefers to remain anonymous for the case study to maintain a competitive edge, wanted a way to save time and money in their collections process.

After reviewing their existing payment process, which required 100% agent involvement, we recommended our IVR solution. IVR, or interactive voice response, allows consumers to make a phone payment without an agent.

Our IVR solution integrates into each client’s existing phone system and offers customizable scripts and voices without requiring any additional hardware. This makes it easy to implement and manage remotely. Businesses, like the subject of our case study, use our IVR solution to allow their customers to make phone payments via credit card, debit card, and ACH any time day or night, even on holidays and weekends.

As a business in the collections industry, the ability to record customizable scripts was essential for our client who must provide certain disclosures to remain legally compliant. IVR can greet customers and walk them through the payment process quickly and easily, with less room for human error.

As revealed in the case study, implementing IVR allowed our client to increase both volume and amount of payments while reducing the time and cost to receive those payments.

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About HealPay
HealPay pioneers a non-intrusive, consumer-centric approach to Collections. HealPay works with Collection Attorneys, Collection Agencies, Charitable Organizations, Healthcare Providers, Property Managers, Creditors and Billers, to help collect on accounts receivable with less hassle. Our flagship web application, SettlementApp, innovates by analyzing data and providing individuals with flexible payment options. HealPay integrates with leading claims management software, accounting software and payment gateways, automating reports and reducing data entry. We believe making payments should be a painless process.

HealPay Offers:
  • Merchant account(s) to accept ACH, Debit and Credit Cards
  • Online payments with your firm’s logo & a custom URL
  • Virtual Terminal for one time payments or setup a recurring schedule
  • Consumer friendly payment options with our Settlement Application
  • Consumer portal to view balance information & link accounts
  • Interactive Voice Response, (IVR) Agentless Phone Application
  • Reporting analytics and data to analyze your operations
  • Fast and friendly Support

For Inquires:
Please contact
info @healpay.com
203 E. Washington  Ste. 3
Ann Arbor, MI 48104

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