A Quick Tour of the Latest PayPortal Features

by LaToya Irby | | Article

When we created the SettlementApp , our goal was to solve one simple problem - making it easier to accept payments online. We continue to find ways to enhance the payment experience for the customers who pay you. The last thing we want is a frustrated consumer clicking away because the process is just too complicated.

Check out some of the latest updates we’ve made to our Pay Portal.

Breaking up the payment flow

The first version of Pay Portal included all the payment steps on a single page. The user had to scroll down a long page to complete the payment process.

We’ve updated the payment flow and broken it into multiple pages to give users a much better experience. The information required in each step fits onto a single screen so it’s not so overwhelming for customers. Plus, we show users where they are in the payment process, giving them an idea of how close they are to the finish line.

Account Link Page

After selecting their payment terms, the customer enters their billing information. If they’re logged in with their HealPay account and not completing the payment as a guest, the customer can save their billing information to avoid having to re-enter it when they make the next payment. The customer also has one last chance to change their payment amount before completing their payment.

Billing Info Page

Customers then have the option to pay with credit card, debit card, or e-Check/ACH. Billing information can also be updated if a change needs to be made.

Payment Method page

Scheduling future payments

Remembering to pay bills isn’t always easy. We’ve added the ability to schedule future payments. The customer enters their payment details and amount and chooses their desired payment date. The details are saved and the payment is processed within five business days of the scheduled date.

For now, the ability to schedule future payments is available only for debit and credit card payments.

Scheduling future payments

Setting recurring payments

Not all months have a 29th, 30th, or 31st. If a customer set a scheduled payment for the 30th of each month, for example, we wouldn’t be able to process the payment in February. To make up for the variation in month lengths, we’ll automatically set the payment date to the 28th when the customer selects the 29th, 30th, or the 31st for their payment date. We’ll notify the customer and give them a chance to confirm before continuing.

Recurring transactions

We regularly email product updates to our clients via bi-monthly Release Notes. Please email us to be added to the mailing list.

About HealPay
HealPay provides innovative, consumer-centric payment solutions to businesses nationwide. Attorneys, collections, receivables, charitable organizations, property managers, finance companies, and other types of billers rely on our solutions to accept multiple payment types online and over the phone with or without a human agent.

HealPay Offers:
  • Merchant account(s) to accept ACH, Debit and Credit Cards
  • Online payments with your firm’s logo & a custom URL
  • Virtual Terminal for one time payments or setup a recurring schedule
  • Consumer friendly payment options with our Settlement Application
  • Consumer portal to view balance information & link accounts
  • Interactive Voice Response, (IVR) Agentless Phone Application
  • Reporting analytics and data to analyze your operations
  • Fast and friendly Support

For Inquires:
Please contact
info @healpay.com
203 E. Washington St.,  Ste. 3
Ann Arbor, MI 48104-2007

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